7w77 Responsible Gaming

Age Restriction Policy

7w77 maintains a strict minimum age requirement of 18 years for all registered players on the Platform. This is a non-negotiable policy that applies to every person accessing the 7w77 website from Bangladesh or any other location. Underage gambling is illegal and causes serious harm to young people — 7w77 is committed to ensuring it does not occur on our Platform.

How We Verify Age

During the registration and Know Your Customer (KYC) verification process, 7w77 requires all players to submit a valid government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — that confirms their full legal name and date of birth. Players whose submitted documents show a date of birth indicating they are under 18 years of age will have their account application rejected immediately and permanently.

In cases where a player's age cannot be confirmed from the initial documentation provided, 7w77 reserves the right to suspend the account and withhold any pending withdrawals until satisfactory proof of age has been received and verified by our compliance team. All funds deposited by a player later found to be underage will be returned to the payment source, minus any bonuses claimed.

Protecting Young People in Bangladesh

If you share a household in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh with someone under 18, we strongly encourage you to keep your 7w77 account credentials private, use a strong unique password, and enable two-factor authentication. Do not allow minors to access devices on which your 7w77 account is logged in. If you believe a minor has accessed your account, contact our support team at [email protected] immediately.

Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from within. The experience is not limited to people who gamble every day — someone who gambles only occasionally can still develop harmful patterns. 7w77 wants every player to be aware of the warning signs so they can take action early.

The following behaviours are commonly associated with problem gambling. If you recognise several of these in your own experience, we encourage you to use one of the tools described later on this page or to reach out to our support team.

Self-Assessment Checklist

The following questions are designed to help you honestly evaluate your relationship with gambling. Read each question carefully and reflect on your behaviour over the past 30 days. If you answer "Yes" to three or more questions, we strongly recommend using one of 7w77's responsible gaming tools or speaking with our support team.

Responsible Gaming Tools

7w77 provides a suite of practical responsible gaming tools that every registered player can activate directly from their account settings. These tools are designed to put you in control of your gambling activity — whether you want to pace your spending in BDT, limit your session time, or take a complete break from the Platform.

Self-Exclusion Programme

For players who feel that their gambling has become a serious problem and that short-term tools are not sufficient, 7w77 offers a formal Self-Exclusion Programme. Self-exclusion is a voluntary commitment to stop gambling on the 7w77 Platform for an extended period, with the full support of our systems to enforce that decision.

How Self-Exclusion Works at 7w77

When you apply for self-exclusion, your 7w77 account is immediately suspended. You will no longer be able to log in, deposit funds, or place bets for the duration of the exclusion period you select. Any active bonus offers or promotional communications will also be suspended for the duration of your exclusion.

Self-exclusion periods available at 7w77 are:

• 6 months — suitable for players who recognise they need a meaningful break to reassess their habits
• 1 year — recommended for players whose gambling has noticeably affected their finances or relationships
• 3 years — for players who require a longer-term separation from the Platform
• Permanent exclusion — an indefinite closure of the account with no option to reopen; this is the most serious option and is irreversible

Requesting Self-Exclusion

To begin the self-exclusion process, email our support team at [email protected] with the subject line "Self-Exclusion Request" and include your registered account username, mobile number, and your preferred exclusion duration. Our compliance team will acknowledge your request within 24 hours and confirm once the exclusion has been applied. You may also initiate self-exclusion directly from your account settings under the Responsible Gaming section.

What Happens to Your Account Balance

If you have a positive balance in your 7w77 account at the time of your self-exclusion request, you may request a withdrawal of those funds to your registered bKash, Nagad, or Rocket account before the exclusion takes effect. Please inform our support team of this request at the same time as your self-exclusion application. Any bonus funds or pending free-play credits will be forfeited upon self-exclusion.

Deposit and Spending Limits

Managing how much money you put into your 7w77 account is one of the most effective ways to maintain responsible gambling habits. 7w77's deposit limit system is designed to be straightforward and to work naturally with the bKash, Nagad, Rocket, and Upay payment methods that Bangladeshi players use most.

Setting a Deposit Limit

You can set daily, weekly, or monthly deposit limits in BDT from your account settings at any time. For example, you might set a daily limit of ৳500, a weekly limit of ৳2,000, or a monthly limit of ৳5,000 — whatever amount fits your personal budget. Once your chosen limit is reached for the relevant period, your payment method (whether bKash, Nagad, Rocket, or card) will decline any further deposit attempts until the period resets.

Limit Reduction vs. Limit Increase

7w77 applies an asymmetric cooling-off rule to deposit limit changes to protect players:

• Reducing a limit: Takes effect immediately, with no waiting period. If you lower your weekly deposit limit from ৳3,000 to ৳1,000, the new lower limit is active from the moment you confirm the change.
• Increasing a limit: Subject to a mandatory 7-day waiting period before the higher limit takes effect. This cooling-off period is in place to prevent impulsive decisions made under emotional pressure from bypassing your own previously considered safety guardrails.

Loss Limits and Wager Limits

In addition to deposit limits, 7w77 also allows players to set:

• Loss limits: A cap on how much of your balance you are permitted to lose within a defined daily, weekly, or monthly period.
• Single-wager limits: A maximum stake per individual bet or game round, preventing large single-session losses on cricket betting, slots, or live dealer tables.

All limits are denominated in BDT and are compatible with all deposit methods supported by 7w77 in Bangladesh, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Our support team can also apply any of these limits on your behalf if you prefer to request them by email.

Getting Help and Support

If you believe your gambling is causing you harm — or if someone you care about in Bangladesh is struggling with problem gambling — please do not hesitate to reach out. Help is available, and taking that first step is the most important one.

Contact 7w77 Support Directly

The 7w77 responsible gaming support team is available around the clock. You can contact us at [email protected]. When reaching out about a gambling concern, our support agents are trained to handle your situation with full confidentiality and without judgment. We can apply deposit limits, activate a time-out, or begin the self-exclusion process on your behalf during the same conversation.

For Family Members and Loved Ones

If you are concerned about a family member — a spouse, sibling, parent, or friend — who you believe may be experiencing problem gambling, you can contact our support team on their behalf. We will provide you with guidance on the steps that can be taken, including how a third party can formally request that we restrict an account where there is evidence of harm.

General Guidance for Players in Distress

If you are experiencing severe emotional distress related to gambling losses, please speak to someone you trust — a family member in Dhaka, Chittagong, Sylhet, or your local community. Mental health support, financial counselling services, and community organisations are available across Bangladesh and can provide assistance that goes beyond what a gaming platform can offer. 7w77 encourages players who are in difficulty to seek that broader support alongside any in-platform tools.

Tips for Safer Gambling

The vast majority of 7w77 players enjoy cricket betting, slots, and live casino games as a fun and controlled form of entertainment. The following practical tips are designed to help you keep it that way — whether you are a new player in Dhaka or a seasoned punter from Chittagong who has been following the BPL for years.

• Set a strict budget before you start. Decide how much money in BDT you are comfortable spending in a session and treat that amount as your entertainment budget — the same way you would budget for a meal out or a cinema ticket. Never gamble money you cannot afford to lose.
• Never chase losses. Losing streaks are a normal part of gambling. Chasing a loss with a bigger bet is one of the fastest routes to problem gambling. If you have reached your loss limit for the session, stop.
• Gamble for fun, not to earn income. 7w77 is a recreational platform. It is not a reliable or sustainable source of income. Please do not gamble with the expectation of making money to cover bills or debts.
• Take regular breaks. Use the session time reminder tool to ensure you take breaks during long sessions. Stand up, have a drink of water, and return to the Platform only if you still feel like playing within your budget.
• Keep gambling separate from alcohol or substances. Playing under the influence of alcohol or other substances impairs judgment and can lead to decisions — such as drastically increasing bet sizes — that you would not make when clear-headed.
• Do not gamble when you are upset or stressed. Gambling as a way to escape anxiety, depression, or problems at home is a significant risk factor for problem gambling. If you are going through a difficult time, consider stepping away from the Platform entirely until you feel better.
• Keep track of time and money. Use the reality check tool in your 7w77 account to receive regular summaries of how long you have been playing and how much you have wagered in BDT. Awareness is your best safeguard.
• Balance gambling with other activities. Cricket betting and casino games should be one small part of a balanced social and recreational life — not the main focus of your leisure time.